At Fly Smart Agency, we respect your privacy and are committed to protecting the personal information you provide when using our website and flight booking services.
1. Information We Collect
When you contact us, request a flight booking, or use our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Departure and destination details
- Travel dates
- Number of passengers
- Flight preferences
- Information required to process a booking
- Payment or transaction-related information
- Any other information you voluntarily provide to us
We may also collect basic technical information such as browser type, device information, IP address, and website usage data.
2. How We Use Your Information
We may use the information collected to:
- Process and manage flight booking requests
- Communicate with you regarding your booking
- Provide flight-related assistance
- Respond to enquiries and customer support requests
- Process payments where applicable
- Assist with flight changes, cancellations, or refund requests
- Send important booking-related communications
- Improve our website and services
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
3. Sharing of Information
We may share relevant information with airlines, payment service providers, technology providers, booking partners, or other service providers when necessary to process or manage your flight booking.
We only share information that is reasonably required for the relevant service or transaction.
We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights and customers.
4. Payment Information
Payments may be processed through third-party payment providers. Fly Smart Agency may not directly store complete card, banking, or other sensitive payment credentials on its website.
Payment information is handled according to the applicable policies and security practices of the respective payment provider.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance your browsing experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Third-Party Websites
Our website may contain links or integrations to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and transaction records, resolve disputes, comply with legal obligations, and fulfill legitimate business requirements.
9. Your Rights
Depending on applicable laws, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.
To make a privacy-related request, please contact us using the details provided below.
10. Children’s Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Fly Smart Agency
Email: info@flysmartagency.com