Welcome to Fly Smart Agency. By accessing our website or using our flight booking services, you agree to comply with these Terms & Conditions.
Please read these terms carefully before using our services.
1. About Our Services
Fly Smart Agency provides flight booking assistance and related air-ticketing services for domestic and international flights.
Our services may include assistance with flight reservations, flight changes, cancellations, refunds, and other flight-related requirements.
2. Booking Requests
When submitting a booking request, you agree to provide accurate and complete information.
This may include passenger names, contact information, travel dates, destinations, and other details required to process your booking.
We are not responsible for problems resulting from incorrect or incomplete information provided by the customer.
3. Booking Confirmation
Submitting a booking request does not automatically guarantee a confirmed flight.
A booking is considered confirmed only after the applicable booking process has been completed and confirmation or ticketing documentation has been issued.
Flight availability and fares may change until the booking is confirmed.
4. Fares & Charges
All flight fares are subject to availability and may change without prior notice.
The final amount may include applicable airline charges, taxes, fees, service charges, payment processing charges, or other applicable costs.
The applicable fare and charges will be communicated before confirmation where reasonably possible.
5. Passenger Information
Customers are responsible for checking all passenger and booking information before confirmation.
This includes:
- Passenger name
- Travel dates
- Departure and arrival airports
- Flight timings
- Number of passengers
- Baggage requirements
- Contact details
Any correction after ticket issuance may be subject to airline rules and additional charges.
6. Flight Changes
Requests to change a confirmed flight are subject to airline availability and fare conditions.
Additional charges, fare differences, taxes, or service fees may apply depending on the booking.
7. Cancellation & Refunds
Cancellation requests are subject to the applicable airline and fare rules.
Some fares may be non-refundable or may have specific cancellation conditions.
Where a refund is applicable, the amount and processing time may depend on the airline, payment provider, and applicable fare conditions.
8. Airline Rules
Customers are also subject to the terms, conditions, baggage rules, check-in requirements, and other policies of the airline operating their flight.
Customers are responsible for reviewing applicable airline requirements before travelling.
9. Travel Documents
Customers are responsible for ensuring that they possess all documents required for their journey, including valid identification, passports, visas, permits, and any other documents required by the destination or airline.
Fly Smart Agency does not guarantee entry into any country or acceptance of travel documents by immigration or other authorities.
10. Flight Delays & Cancellations
Airlines may change flight schedules, cancel flights, delay departures, change aircraft, or make other operational changes.
Such changes are generally outside the control of Fly Smart Agency and are subject to the airline’s applicable policies.
We may assist customers with available options where applicable.
11. Payments
Customers agree to provide valid payment information and complete applicable payments required for their booking.
A booking may not be confirmed until the required payment has been successfully received and processed.
12. Website Use
You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, submit fraudulent information, or use the website for unlawful purposes.
We reserve the right to restrict or terminate access where misuse is identified.
13. Intellectual Property
All website content, including text, graphics, logos, images, design elements, and other materials, may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or commercially use website content without prior written permission.
14. Limitation of Liability
To the extent permitted by applicable law, Fly Smart Agency shall not be liable for losses resulting from airline schedule changes, cancellations, delays, baggage issues, denied boarding, technical failures, or circumstances beyond our reasonable control.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.
16. Contact Us
For questions regarding these Terms & Conditions or our flight booking services, please contact:
Fly Smart Agency
Email: info@flysmartagency.com